Personal data processing policy

Who processes the data

The personal data operator is SmartSol.

Email: help@smartsol.pro
WhatsApp: +7 771 546 98 68, +7 708 188 63 56

We process data under the Law of the Republic of Kazakhstan “On Personal Data and Its Protection”.

What data we receive

When you send a request on the website:

your name;
your phone number;
your company name, if you provide it;
a description of the task;
the address and title of the page the request was sent from.

Along with the request, the website passes on where you came from:

ad tags (UTM tags, fbclid, gclid, yclid);
the first page of your visit and the site you came from.

Technical data: IP address, browser and device type. The website hosting and the form service see this data.

Why

To contact you about your request and discuss the task.
To prepare a proposal and a contract.
To understand which ads bring customers and stop spending on ads that don’t work.
To protect the form from spam.

Legal basis

Your consent. You give it when you tick “I agree to the collection and processing of personal data” before sending the form. You can’t send a request without consent, but you can always message us on WhatsApp or by email.

Where the data is processed

GitHub Pages (GitHub, Inc.): website hosting. The servers are located outside Kazakhstan.
Web3Forms: the form service. The request passes through it and reaches us as an email at help@smartsol.pro.
Email help@smartsol.pro: this is where we read and store requests.
WhatsApp: if you message us there.

Some of these services store data outside Kazakhstan. By sending a request, you agree to such cross-border transfer.

How long we keep it

We keep the data while it is needed to work on your request. If you withdraw consent, we delete it.

Your rights

You can:

find out what data of yours we hold;
get a copy of it;
correct inaccurate data;
ask us to delete the data;
withdraw your consent to processing.

Write to help@smartsol.pro or on WhatsApp +7 771 546 98 68. Give the name and phone number you left in the request. We will delete the data and let you know.

How we protect data

The website works over a secure HTTPS connection. Only the staff who handle requests have access to them.

Changes to this policy

The new version of the policy is published on this page. Effective from the date of publication on the website.